Online Voting has arrived in Arizona (and 23 other states) Voting for our elected officials is as American as baseball, apple pie, and ice cream. Our country has a long history of ensuring that every citizen has the right to vote. In fact, four separate amendments to the...
Improve communications with homeowners with these 3 technology solutions
200,000,000. That is the number of letters that homeowners receive from their community association each year. That is a lot of mail. That is a lot of communication. Yet, if you do a “Google” search, you will consistently find that the #1 reason a management company loses a community...
Daily Dozen Values by Robert Louis Stevenson
It is amazing to me every time I read a quote or a passage from someone who lived 50, 100 or 150 years ago and am still able to apply it to the present day. This one is certainly no different. Robert Louis Stevenson (“Treasure Island”) wrote this in 1875,...
Does your company have a competitive advantage?
Anytime your customers can’t tell the difference between your product or service and your competitor’s, the customer will buy on price. You must be able to differentiate your company, your product, your quality, your service, and yourself if you want the customer to stop focusing on price and start...
What a difference 40 years makes…
40 years ago today, my best friend, Bobby Von Schaumburg (front row, 2nd from left) and I (front row, 3rd from left) drove down to Western Illinois University in Macomb, IL to register for Freshman classes. I always referred to WIU as The “Harvard” of the midwest, but...
It took a trip to Scotland for a “wee” lesson in Outstanding Customer Care.
I just returned from a bucket-list vacation to Scotland to play some of the oldest and finest golf courses in the world. You can feel free to ask me what it’s like to tee it up at the Old Course at St. Andrews or Carnoustie or any of the...
Performance Excellence – Where does your company rank?
IBM, Cadillac, Fedex, Ritz Carlton, Xerox… What do these companies have in common? These companies have each won The Baldrige Award, the only Presidential award for “Performance Excellence” . The award is named after the late Secretary of Commerce, Malcolm Baldrige, a proponent of quality management. The correlation between...
Postage increase for 2014
The days of 46¢ stamps may soon be over, according to a press release issued by the U.S. Postal Service last month. If approved by the Postal Regulatory Commission, the increase will take effect in late January of 2014, and will apply to postage for all first-class and standard...
Arizona SB1454 becomes law
Are you and your Boards ready for an Online Voting solution? Section 16: Paragraph 33-1250-C: …THE ASSOCIATION may provide for voting by some other form of delivery, INCLUDING THE USE OF ELECTRONIC MAIL AND FACSIMILE DELIVERY. Secure, online voting via the internet Automatically tabulate results Save money over the...
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