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Help Center
Your go-to guide for quick tutorials, product information and troubleshooting.
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FAQ
Our top three Qs & As
How do I setup an account?
Complete and submit our Customer Profile. Once received, we will confirm your account status in less than two (2) business days.
How do I find the status of my order?
When you log into your account, the status of all open orders (not yet invoiced) will be displayed on the left-hand side of the dashboard. All past orders that have already been invoiced can be found by going to the ‘My Orders’ button in the main menu.
What if I need to cancel or make changes to a job?
If you need to cancel your order after it has been placed, but have NOT approved it, you can cancel the order online. If you need to make changes to your order and have NOT approved it, you can make changes when reviewing your proof.
If you have approved an order for production and you need to make changes or cancel it, chat, email, or call us directly at 480-821-0985. If printing has begun, it is too late to cancel. If printing has not begun, we will cancel the order for you on our end. Please note there is a $25.00 cancellation fee.
If mailing has been completed, we will be happy to work with you to coordinate a new mailing to help correct the problem.