Below are the FAQ regarding each of our main services. If you do not find
Topics
HOA Mailings
Complete and submit our Get Started form. Once received, we will confirm your account status in less than two (2) business days.
Standard turnaround time for PDF Notices (compliance, late and demand letters) is one (1) business day. Coupon Book and flat (9×12) mailing orders require up to five (5) business days to complete. All other orders will require up to three (3) business days. Please note, however, that 90% of all our mailings are mailed within one (1) business day.
Yes. You will receive an email notification when your proof is ready to review, normally within a few minutes after you submit your order.
If you need to cancel your order after it has been placed, but have NOT approved it, you can cancel the order online. If you need to make changes to your order and have NOT approved it, you can make changes when reviewing your proof.
If you have approved an order for production and you need to make changes or cancel it, call us directly at 480-821-0985. If it hasn’t been mailed, it is possible we may be able to stop the process. Please note that certain costs could still be incurred.
If mailing has been completed, we will be happy to work with you to coordinate a new mailing to help correct the problem.
There is no limit to the number of inserts you can include in any mailing. However, it is important to understand that postage needs will increase as the number of pages increases. The exception to this rule is coupon book orders, which carry a limit of three (3) additional sheets of paper (6 printed sides).
When you log into your online account, the status of all open orders (not yet invoiced) will be displayed on the left-hand side of the dashboard. All past orders that have already been invoiced can be found by going to the ‘My Orders’ button in the main menu.
Yes. During the ordering process you have the option to select “Rush”. There is a premium fee applied, which will be presented to you when you review your proof.
Our online ordering site will take you step-by-step through the process of placing an HOA mailing order. Most orders require a CSV or a PDF file. Depending on which software you use, the process for exporting this file varies, but is a function that all software programs now offer. Many software companies have also established API integrations with Page Per page which greatly simplifies the ordering process. This list of software companies is continuously growing so feel free to ask us if your software provider is integrated.
Online access to our website is protected by the most current SSL encryption standards. All user sessions are forced to use SSL encryption. Servers that host Page Per Page databases and websites are inspected daily to apply any new security and performance updates to the operating systems, and to scan log files for suspicious activity. All servers run autonomous monitoring software that will immediately block and report traffic from any IP address that appears to be attempting inappropriate access. Access to homeowner information, as well as all customer data, is limited to those specific Page Per Page employees who have a legitimate business need for such access. Page Per Page staff receive regular training that includes security awareness all have signed non-disclosure agreements concerning customer’s data.
Community Websites
Every new website that is created is automatically placed into a 365-Day (1 Year) Free Trial. We chose this timeframe because we want to give everyone a fair chance to familiarize themselves with the platform, and understand its benefits.
As the trial period is coming to an end, you will receive a notification from Hoampage reminding you to upgrade to a Monthly or Annual subscription plan in order to keep the website active.
If you do not wish to keep the website active, no further action is required. The website will remain in your administrative account until you choose to renew at a later date, or delete the website.
You cannot cancel a plan in the middle of a billing cycle. If you wish to cancel a plan, you will need to simply let the current plan end, no further action is required. The website will remain in your administrative account until you choose to renew at a later date, or delete the website.
Once you have created your new website, you will need to upload the property/homeowner list. Once your properties are uploaded and mapped correctly, you can start telling your homeowners to sign up!
Page Per Page strives at simplifying the community website experience, while accommodating everyone’s needs at the same time. If there is a feature that is not of value to a certain website, an admin can simply turn that feature OFF inside the Website Builder.
If an admin wishes to turn a feature ON, then that feature will become visible to all registered users within that specific community.
Some features may contain sensitive information. Therefore, you have the ability to set any feature to private inside the Website Builder. Only a registered user within the community will be able to view that feature when logged into their account.
If a feature is labeled as public, then a visitor to the website will be able to view that feature without logging into a their account.
For security and safety purposes, all Social features (Forums, Groups, and For Sale) cannot be made public.
If an admin chooses to publish a website’s community directory, registered users within that community can decide whether or not they would like to be included. If they do opt in, Name(s) and Property Address are required. Users can also provide a Phone Number and Email Address, if they wish. Users can opt out of the directory at any time.
Users have the ability to flag any inappropriate content within the social features. The flagging will generate a report to the administrator managing that website. It is up to the administrator to decide on the course of action by either contacting the flagged user, removing the content, or restricting user privileges.
Administrators customizing a website are able to create as many custom pages as they would like. These custom pages can either be public or private, and will be visible under the My Community tab.
Online Voting
We recommend and prefer PDF files with embedded or outlined fonts. PDFs are easier to handle than most other file formats. If necessary, you may also send over .jpg, .jpeg, .tif, .tiff, eps, and/or .png files.
We recommend CMYK color mode for all print jobs, as that is the standard requirement for printing. If you send us files that are in RGB color mode, there is a change that a color shift may occur.
We only recommend 300dpi files, because anything less can result in pixelated, low quality prints.
For proper margins, please keep all text at least 0.125″ inside the finish size. For example, on an 8.5″ x 11″ document, you would keep all content within 8.25″ x 10.75″, so that none of that text is in danger of being trimmed off or too close to the edge when printed.
Design and Print
We recommend and prefer PDF files with embedded or outlined fonts. PDFs are easier to handle than most other file formats. If necessary, you may also send over .jpg, .jpeg, .tif, .tiff, eps, and/or .png files.
We recommend CMYK color mode for all print jobs, as that is the standard requirement for printing. If you send us files that are in RGB color mode, there is a change that a color shift may occur.
We only recommend 300dpi files, because anything less can result in pixelated, low quality prints.
For proper margins, please keep all text at least 0.125″ inside the finish size. For example, on an 8.5″ x 11″ document, you would keep all content within 8.25″ x 10.75″, so that none of that text is in danger of being trimmed off or too close to the edge when printed.
still Need help?
- (480) 821.0985
- info@pageperpage.com
- Monday - Friday 8:00am-5:00pm MST