HOA Mailings
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How do I set up an online account?
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What is the typical turnaround time for mailings?
Standard turnaround time for PDF Notices (compliance, late and demand letters) is one (1) business day. Coupon Book orders require up to five (5) business days to complete. All other orders will require up to three (3) business days. Please note, however, that 90% of all our mailings are mailed within one (1) business day.
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Will I see a proof for my order?
Yes. You will receive an email notification when your proof is ready to review, normally within a few minutes after you submit your order.
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What if I need to cancel or make changes to a job?
If you need to cancel your order after it has been placed, but have NOT approved it, you can cancel the order online. If you need to make changes to your order and have NOT approved it, you can make changes when reviewing your proof. If you have approved an order for production and you need to make changes or cancel it, call us directly at 480-821-0985. If it hasn’t been mailed, it is possible we may be able to stop the process. Please note that certain costs could still be incurred. If mailing has been completed, we will be happy to work with you to coordinate a new mailing to help correct the problem.
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How many inserts can I have?
There is no limit to the number of inserts you can include in any mailing. However, it is important to understand that postage needs will increase as the number of pages increases. The exception to this rule is coupon book orders, which carry a limit of three (3) additional sheets of paper (6 printed sides).
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How do I find the status of my order?
When you log into your online account, the status of all open orders (not yet invoiced) will be displayed on the left-hand side of the dashboard. All past orders that have already been invoiced can be found by going to the ‘My Orders’ button in the main menu.
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Can I place a ‘rush’ on my order?
Yes. During the ordering process you have the option to select “Rush”. There is a premium fee applied, which will be presented to you when you review your proof.
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What do I need to provide in order to get my mailing out?
Our online ordering site will take you step-by-step through the process of placing an HOA mailing order. Most orders require a CSV or a PDF file. Depending on which software you use, the process for exporting this file varies, but is a function that all software programs now offer. Many software companies have also established API integrations with Page Per page which greatly simplifies the ordering process. This list of software companies is continuously growing so feel free to ask us if your software provider is integrated.
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Online access to our website is protected by the most current SSL encryption standards. All user sessions are forced to use SSL encryption. Servers that host Page Per Page databases and websites are inspected daily to apply any new security and performance updates to the operating systems, and to scan log files for suspicious activity. All servers run autonomous monitoring software that will immediately block and report traffic from any IP address that appears to be attempting inappropriate access. Access to homeowner information, as well as all customer data, is limited to those specific Page Per Page employees who have a legitimate business need for such access. Page Per Page staff receive regular training that includes security awareness all have signed non-disclosure agreements concerning customer’s data.
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