info@pageperpage.com   480-821-0985   

HOA FAQ

Below are some frequently asked questions regarding our HOA services. Click a question to drop down the answer. If you don’t see the question/answer you are looking for, please give us a call at 480-821-0985 or contact us and let us know how we can help!

How do I set up an online account?

You can download our “HOA Credit Application” here; complete the simple two-page form, and send it back to us either by fax (480-821-2472) or email (info@pageperpage.com). We will confirm your account status within 2 business days.

What is the typical turnaround time for mailings?

Although we commit to 3 business days after proof approval, 80% of our mailings are actually mailed within 1 business day. We commit to 5-business days for Coupon Books after proof approval, yet more than 50% of these mailings are completed within 3 business days.

Will I see a proof for my order?

Yes. For coupon book and statement orders, you will receive an email notification when your proof is ready, normally within 30 minutes after you submit your order. You also have the option (for a fee) to request a proof for all other non-financial mailings.

What if I need to CANCEL a job or make CHANGES?

If you need changes after your order has been placed, first check to see the status of your job by logging in to the online ordering site. All current orders are displayed on the HOME page.

If printing HAS NOT been completed, you can CANCEL or make CHANGES to the job by calling us directly at 480-821-0985.

If printing HAS been completed, we can still work with you to coordinate the changes you require. However, printing costs will be incurred.

If mailing has been completed, unfortunately, that means the job has been placed into the mail system and cannot be retrieved. We can however, work with you to coordinate a new mailing to help correct the problem.

How many inserts can I have?

There really are no limits to the number of inserts you can include in any mailing. However, it is important to understand that POSTAGE needs will increase as the number of pages increases.

If the number of INSERTS exceeds one (1) ounce we will contact you with the revised postage requirements.

How do I find the status of my order?

When you log into your online account, the status of all OPEN orders (not yet invoiced) will be displayed on the left-hand side of the HOME page. All past orders that have already been invoiced can be found by clicking on the MY ORDERS button at the top of the page.

What is the difference between STANDARD and RUSH processing time?

STANDARD turnaround time is 3 business days after Proof approval. (Although 4 out 5 jobs are actually mailed within 1 business day, our commitment is 3 business days). Coupon Book turnaround time is 5 business days after proof approval.

RUSH turnaround time is 1 business day. We recognize that, from time to time, there are emergencies and we are able to accommodate most RUSH requests. However, because we do have to re-prioritize other orders, there is a premium associated with a RUSH request.

What do I need to provide in order to get my mailing out?

Our online ordering site will take you step-by-step through the process of placing an HOA Mailing order.

Most orders require a Homeowner mailing list in electronic format. Depending on which software you use, the process for exporting this file varies. However, exporting Homeowner files is a function that ALL software programs now offer.

Additionally, you will be uploading the INSERTS or documents (as many as 5 per mailing) that you want to be mailed. The required file format is PDF. If you need any assistance creating PDF files, you can download a free PDF file maker by clicking here.

Once you place your first order, we are confident that you will agree that the process was easy and quick.

What will it cost for a mailing?

You can view and/or download our “Price List” here.

How secure is my data?

Online access to our web site is protected by the most current SSL encryption standards. All user sessions are forced to use SSL encryption.

Servers that host Page-Per-Page databases and websites are inspected daily to apply any new security and performance updates to the operating systems, and to scan log files for suspicious activity. All servers run autonomous monitoring software that will immediately block and report traffic from any IP address that appears to be attempting inappropriate access.

Access to homeowner information, as well as all customer data, is limited to those specific Page-Per-Page employees who have a legitimate business need for such access.

All Page-Per-Page staff receive regular training that includes security awareness all have signed non-disclosure agreements concerning customer’s data.