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HOA mailing faq
Although we commit to 3 business days after proof approval. 80% of our mailings are actually mailed within 1 business day. We commit to 5 business days for coupon books after proof approval, yet more than 50% of these mailings are completed within 3 business days.
Yes. For coupon book and statement orders, you will receive an email notification when your proof is ready, normally within 30 minutes after you submit your order. You also have an option (for an additional fee) to request a proof for all other non-financial mailings.
If you need changes after your order has been placed, first check to see the status of your job by logging in to the online ordering site. If printing has not been completed, you can cancel or make changes to the job by calling us at 480.821.0985. If printing has been completed, we can still work with you to coordinate the changes you require. However, printing costs will be incurred. If mailing has been completed, unforntunately, that means the job has been placed into the mail system and cannot be retrieved. We can, however, work with you to coordinate a new mailing to help correct the problem.
There is no limit to the number of inserts you can include in any mailing. However, it is important to understand that postage needs will increase as the number of pages increases. If the number of inserts exceeds one (1) ounce, we will contact you with the revised postage requirements.
When you log into your online account, the status of all open orders (not yet invoiced) will be displayed on the left-hand side of the dashboard. All past orders that have already been invoiced can be found by going to the ‘My Orders’ button in the main menu.
Standard turnaround time is maximum 3 business days after proof approval. Coupon book turnaround time is maximum 5 business days after proof approval. Rush turnaround time is maximum 1 business day after proof approval. We recognize that, from time to time, there are emergencies and we are able to accommodate most rush requests. However, because we do have to re-prioritize other orders, there is a premium associated with a rush request.
Our online ordering site will take you step-by-step through the process of placing an HOA mailing order. Most orders require a homeowner mailing list in electronic format. Depending on which software you use, the process for exporting this file varies, but is a function that all software programs now offer.
Online access to our website is protected by the most current SSL encryption standards. All user sessions are forced to use SSL encryption. Servers that host Page-Per-Page databases and websites are inspected daily to apply any new security and performance updates to the operating systems, and to scan log files for suspicious activity. All servers run autonomous monitoring software that will immediately block and report traffic from any IP address that appears to be attempting inappropriate access. Access to homeowner information, as well as all customer data, is limited to those specific Page-Per-Page employees who have a legitimate business need for such access. All Page-Per-Page staff receive regular training that includes security awareness all have signed non-disclosure agreements concerning customer’s data.
design and print faq
We recommend and prefer PDF files with embedded or outlined fonts. PDFs are easier to handle than most other file formats. If necessary, you may also send over .jpg, .jpeg, .tif, .tiff, eps, and/or .png files.
We recommend CMYK color mode for all print jobs, as that is the standard requirement for printing. If you send us files that are in RGB color mode, there is a change that a color shift may occur.
For proper margins, please keep all text at least 0.125″ inside the finish size. For example, on an 8.5″ x 11″ document, you would keep all content within 8.25″ x 10.75″, so that none of that text is in danger of being trimmed off or too close to the edge when printed.